Terms of purchase
These are general terms of purchase for Koola Saker. They do not constitute legal advice and do not replace advice from a lawyer. If you have questions about how the terms affect you, please contact us.
Company details
Koola Saker runs on Shopify, which provides the platform for the store and the checkout. The store handles products, prices, stock and order management, while payment and checkout take place through Shopify's secure payment solutions and any connected payment providers.
Prices
All prices in the store are shown in Swedish kronor (SEK) and include VAT. Any shipping costs are added at checkout before payment. We reserve the right to correct obvious errors in prices and product information.
Payment methods
At checkout you can pay with the options offered by Shopify and our payment providers, for example Klarna, card payment and Swish. Available payment methods may vary. All payment information is handled securely by the payment provider according to applicable standards.
Delivery
We ship orders within Sweden. Delivery times, shipping options and any shipping costs are described on our Shipping & returns page. Please note that stated delivery times are indicative and that delays outside our control may occur.
Right of withdrawal
When you shop at a distance, Swedish distance selling law gives you the right to withdraw from your purchase within 14 days of receiving the item, or, for several items in the same order, from receiving the last item. To exercise the right of withdrawal you must notify us within the withdrawal period. The item must be returned in essentially unchanged condition.
Right to complain about faults
Under the Swedish Consumer Sales Act you have the right to complain about an item if it has an original fault covered by the act. This right applies for three years from the date you received the item. Please contact us as soon as possible if you discover a fault so that we can help you further.
Personal data
When you shop with us we process your personal data according to our Privacy policy. There you can read more about what data we collect, how we use it and what rights you have.
Dispute resolution
In the event of a dispute, we always aim to resolve the matter in dialogue with you as a customer first. If we cannot agree, you as a consumer can turn to the Swedish National Board for Consumer Disputes (ARN). You can also use the European Commission's online dispute resolution platform if you live in the EU.
Contact
Questions about our terms of purchase? Email us at gooblus@gmail.com or contact us at Ellen Keys gata 85, 129 53 Hägersten, Sweden.